Shipping & Exchange
Our usual shipping duration is 7 to 10 days. These timelines, however, are subject to change due to product availability, modification, or other unforeseeable situations. Please contact us so that we may investigate the matter if the delivery time was longer than expected. If you require expedited delivery, please contact us via mail and we will assist you further. Domestic orders are shipped free of charge. We can update the address for requests for a change of delivery address before the purchase has been sent. Please get in touch with us in writing about this.
Exchange & Refund Policy
Please take a moment to learn how Our products are designed before requesting a refund for the Symettry item. All of Our items are produced by craftsmen from Bareilly, India, using traditional handcrafted methods, resulting in each product being unique.
Our 3-day return policy is in effect. To be eligible for a refund, your item must be physically damaged. Once we get the product, we will commence the refund process. In 5-8 days, your refund will be deposited into your bank account. Please send us an email with the relevant photographs of the damaged object within the time frame specified. Sadly, if the items were acquired during a sale, we do not have an exchange policy.
If you want to exchange it, return it to the address listed in the contact section. It is your duty to pay for your own shipping costs when returning your items. After we have received and inspected your returned item, we will send you an email to notify you that we have received it. As a refund, store credits will be used. The refund process will commence only after we have received the product.